Patient Services Representative
2 weeks ago
Bluestone Physician Services is seeking a highly skilled and detail-oriented Patient Services Representative to join our revenue cycle team. As a key member of our team, you will be responsible for providing exceptional customer service to patients, answering and routing incoming phone calls, and performing various administrative tasks to support our clinical staff.
Responsibilities:- Answer and route incoming phone calls to the appropriate party
- Sort, scan, and distribute incoming mail, including patient and insurer payments, payor correspondence, and returned statement mail
- Manage and order supplies for the office and field staff
- Manage outgoing mail and shipping, including the generation of collection letters
- Assist with various administrative tasks as needed
- Process payments on behalf of patients or patient representatives
- Generate printed claim materials, process, and mail
- High school diploma or equivalent required
- Previous phone experience preferred, but not required
- Knowledge or understanding of healthcare documents and patient care notes preferred, but not required
- Knowledge or understanding of insurance, billing, or collections best practices preferred, but not required
- Health insurance
- Dental insurance
- Vision materials insurance
- Company-paid life insurance
- Company-paid short and long-term disability
- Health savings account (with employer contribution)
- Flexible spending account (FSA)
- Retirement plan with 4% matching contributions
- Eight paid holidays for office closures plus two floating holidays
- Three weeks (15 days) paid time off (PTO)
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