Patient Service Representative
2 weeks ago
The CSI Companies is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive experience throughout their healthcare journey.
Key Responsibilities:- Schedule and register patients by phone, fax, or email
- Process incoming messages and accurately categorize and document the priority of clinical and non-clinical patient messages
- Schedule patient appointments according to department protocols and scheduling job aides
- Register new patients by obtaining all required demographic and insurance/payer information
- Confirm and update demographic information and insurance of all established patients
- Inform patients of cancelled clinics, offer new appointment times, and document each contact attempt in the electronic record
- Serve as a patient access resource to providers, academic staff, and clinical support staff
- High School Diploma or equivalent required
- Two (2) years of customer service experience required
- Ability to process more than one activity at a time
The CSI Companies is a recruiting firm established in 1994 that has been awarded "Best of Staffing" for 5 years in a row. We provide outstanding services to the world's leaders in the healthcare field as well as other organizations.
Benefits:- Weekly pay
- Medical, dental, and vision coverage
- Voluntary Life and AD&D coverage
- Paid Training
- Opportunity for advancement upon performance and availability
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