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Club Operations Manager

2 months ago

Chicago, Illinois, United States Compass Group USA Full time
Job Summary

The Club Operations Manager is responsible for working alongside the Director of Food & Beverage to oversee our Operations team at the location - ensuring high standards of the guest experience, safety, and financial performance.

Key Responsibilities
  • Menu Management: Understands all menus, product offerings, packaging and pricing
  • Concession Operations: Ensures all concession areas have proper displays and merchandise
  • Security and Safety: Executes all security, safety and sanitation standards
  • Operational Planning: Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
  • Preventative Maintenance: Follows and executes preventative maintenance schedule as set forth by Director of Concessions
  • Team Management: Holds team accountable to steps of service to deliver great guest service
  • Client Relationships: Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
  • Feedback and Improvement: Regularly obtains feedback from clients and guests to improve operations
  • Menu Execution: Executes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy standards
  • Sales and Budget Goals: Achieves daily sales and assigned cost goals
  • Budget Management: Achieves assigned budget goals
  • Responsible Alcohol Service: Follows and enforces responsible alcohol service policies
  • Inventory Management: Effectively verifies all opening and closing inventories
  • Daily Reporting: Executes required daily reporting in a timely manner
  • Department Reporting: Ensures required department reports are completed and information is compiled at month-end closing
  • Levy Guidelines: Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
  • Scheduling: Forecasts and adequately schedules team members to meet operational needs and desired targets
  • Cash Handling: Ensures proper cash handling procedures are being performed
  • Inventory and Equipment: Ensures assigned areas are fully stocked and are ready for operation
  • Training and Maintenance: Ensures complete maintenance and on-site training of the current POS system and concession equipment
  • Communication: Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
  • Interviews and Hiring: Interviews, hires, trains and develops team members according to Levy guidelines
Requirements
  • Leadership Experience: 3+ years of leadership experience in hospitality or retail
  • Education: Bachelor's Degree in Hospitality Management is preferred
  • Computer Literacy: High level of computer literacy
  • Financial Understanding: Understanding of financial concepts
  • Passion for Hospitality: Passion for hospitality, food, and retail
  • Interpersonal Skills: Excellent interpersonal and stakeholder management skills