Senior Knowledge Manager

2 weeks ago

Chicago, Illinois, United States GovServicesHub Full time
Job Title: Senior Knowledge Manager

Job Summary:

The Senior Knowledge Manager plays a pivotal role in driving the implementation of knowledge management initiatives that support the GovServicesHub mission. This position is responsible for promoting and adhering to the organization's Knowledge Management Methodology, ensuring effective communication and task management across all phases of the Knowledge Lifecycle. The Senior Knowledge Manager collaborates with ITS and Business Leaders to ensure knowledge assets align with departmental goals and the GovServicesHub Vision.

Key Responsibilities:

  • Coaching and guiding ITS and Business Leaders to ensure the knowledge base supports the GovServicesHub Vision
  • Supporting business and knowledge management staff
  • Occasional supervision of personnel
  • Managing OCIO operational activities, ensuring current, accurate, and quality knowledge information across the ITS organization
  • Defining knowledge domains, initiating, and managing knowledge capture, organization, and sharing initiatives
  • Creating and executing knowledge management plans and revising as appropriate to meet changing needs and requirements
  • Initiating and managing multiple knowledge initiatives in parallel and with multiple dependencies
  • Producing knowledge management reports and performance metrics
  • Communicating with the OCIO director and ITS management regarding the status of knowledge management initiatives
  • Identifying and managing knowledge risks
  • Using influence to eliminate bottlenecks and potential knowledge gaps
  • Managing knowledge initiatives within standard knowledge management methodologies to achieve quality and timeliness
  • Identifying resources needed and assigning individual responsibilities
  • Managing through all stages of the knowledge life cycle
  • Managing stakeholders and stakeholder expectations
  • Providing excellent service to clients (internal and external to ITS)
  • Effectively managing vendor relationships in accordance with GovServicesHub and ITS strategies and directives regarding knowledge management tools and services
  • Providing status and other deliverables at each stage of a defined knowledge initiative
  • Demonstrating a willingness to collaborate and support ITS peers and leadership
  • Planning, directing, and implementing knowledge management initiatives on time, within budget, and with desired outcomes
  • Supporting the advancement of the OCIO's mission, which involves responsibilities including, but not limited to:
  • Supporting Knowledge Management that provides a forward-looking picture of knowledge work
  • Continuously improving the Knowledge Methodology
  • Providing input into Knowledge Management Best Practices
  • Educating ITS staff and GovServicesHub Knowledge Management stakeholders on KMO processes and tools
  • Performing related duties as required

Requirements:

Skills Set:

Skill

Required /Desired

Experience

Related experience required

Required

7 years

demonstrated experience in Knowledge Management

Required

7 years

experience in Information Technology

Required

5 years

Bachelor's Degree from an accredited college or university

Required

-

Knowledge Management Certification

Required

-

Proficient in Knowledge Management practices, principles, and tools

Required

-

Knowledgeable about organization and information structures

Required

-

Excellent written and verbal communication skills

Required

-

Ability to apply knowledge management process standards

Required

-

Self-motivated/willing to take initiative

Required

-

Proven ability to build positive working relationships within own team and other areas of business

Required

-

Proven ability to build positive working relationships within own team and other areas of business

Required

-

Ability to effectively communicate with customers, knowledge management, and functional management to identify needs and evaluate alternative solutions

Required

-

Requirements

Skills Set: Skill Required /Desired Experience Related experience required Required 7 years demonstrated experience in Knowledge Management Required 7 years experience in Information Technology Required 5 years Bachelor's Degree from an accredited college or university Required - Knowledge Management Certification Required - Proficient in Knowledge Management practices, principles, and tools Required - Knowledgeable about organization and information structures Required - Excellent written and verbal communication skills Required - Ability to apply knowledge management process standards Required - Self-motivated/willing to take initiative Required - Proven ability to build positive working relationships within own team and other areas of business Required - Proven ability to build positive working relationships within own team and other areas of business Required - Ability to effectively communicate with customers, knowledge management, and functional management to identify needs and evaluate alternative solutions Required -

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