Knowledge Management and Training Specialist

4 weeks ago

Chicago, Illinois, United States Abbott Laboratories company Full time
About the Role

Abbott Laboratories is seeking a highly skilled Knowledge Management and Training Specialist to join our CHR Corporate Human Resources division. As a key member of our team, you will be responsible for executing training, knowledge management, and communication interventions that drive continuous learning, updates, and improvement in the Global HR Services Organization.

This is a unique opportunity to work with a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

As a Knowledge Management and Training Specialist, you will design and deliver training programs, identify trends to propose preventive or corrective actions, and maintain all associated knowledge and information tools and resources. You will also be responsible for managing stakeholders and various audiences, keeping knowledge base content aligned to business priorities, and adapting to change with agility.

This role requires a strong GHRS network and excellent communication skills to foster a culture of knowledge-sharing and collaborative workflow among areas and teams. You will work closely with subject matter experts to write and/or revise knowledge articles that are appropriate for internal and/or external use and consistent with the overall knowledge management strategy.

Key Responsibilities:

  • Supports the overall knowledge management framework/strategy (roles, processes, technology, and governance), aligned with GHRS Knowledge & Training Governance Strategy.
  • Design and maintain knowledge repositories, knowledge owners, and subject matter experts, while governing knowledge according to its lifecycle.
  • Design and support the knowledge article feedback management process both internally and externally.
  • Collaborate with subject matter experts to write and/or revise knowledge articles that are appropriate for internal and/or external use and consistent with the overall knowledge management strategy.
  • Collaborate with HR Comms/Portal Strategy to review and gain alignment on external content.
  • Coordinate translations of customer-facing knowledge article content across our four service center locations (US, Malaysia, Poland, Peru).
  • Monitor, evaluate, and report out on knowledge content usage and interaction both internally and externally, developing strategies on how to ensure continuous improvement.
  • Collaborate with insights, training, and quality to ensure consistent measurement and delivery of knowledge.
  • Supports annual audit of seasonal recurrent knowledge content within our repository.
  • Supports designing, creating, and crafting training contents according to business and learning needs.
  • Deliver training related to assigned project work; assuring logistics of all activities related to each session.
  • Assure communication related to training and core knowledge base updates, ensuring target audience is aware, leveraging the proper channels.

Requirements:

  • 3+ years of experience with customer service environments, CRM, or Service Ticket applications, Workday, and Zendesk System.
  • Experience in Training, Knowledge, and Comms is a plus. Major in Business, Instructional Design, or Education preferred.
  • Excellent written and verbal communication, presentation, and professional speaking skills in English language.
  • Proficiency in Microsoft Office (Word, PowerPoint, PDF, Excel, and MS Teams).
  • Comfortable working on global and multi-cultural environment with different time zones.

Preferred Qualifications:

  • Project management; solid analytical skill; User experience with AI technologies (such as Copilot) and social network (Viva Engage).

Competencies and skills:

  • Anticipation, relationship builder, critical thinking, comfortable dealing with various audiences, ownership, problem-solving, storytelling, consulting, creativity, technology-wise, agile mentality, digital mindset, self-confidence, fast learner, time management, attention to detail, continuous improvement culture, dealing with ambiguity, and handling change.

Second language is a plus.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us on /Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $57,300.00 $114, In specific locations, the pay range may vary from the range posted.

  • Knowledge Transfer and Training Manager

    4 weeks ago

    Chicago, Illinois, United States Lactalis Full time

    Job Title: Knowledge Transfer and Training ManagerJob Summary: We are seeking a highly skilled Knowledge Transfer and Training Manager to join our Transformation Management Office (TMO) team. The successful candidate will be responsible for creating, implementing, and maintaining training programs that support and align with the company's transformation...

  • Knowledge Transfer and Training Manager

    3 weeks ago

    Chicago, Illinois, United States Lactalis Full time

    Job Title: Knowledge Transfer and Training ManagerAt Lactalis, we are seeking a highly skilled Knowledge Transfer and Training Manager to join our Transformation Management Office (TMO) team. As a key member of our organization, you will be responsible for creating, implementing, and maintaining training programs that support and align with our company's...

  • Knowledge Transfer and Training Manager

    4 weeks ago

    Chicago, Illinois, United States Lactalis Full time

    Job Title: Knowledge Transfer and Training ManagerAt Lactalis, we are seeking a highly skilled Knowledge Transfer and Training Manager to join our Transformation Management Office (TMO) team. As a key member of our team, you will be responsible for creating, implementing, and maintaining training programs that support and align with our company's...

  • Knowledge Transfer and Training Manager

    4 weeks ago

    Chicago, Illinois, United States Lactalis LHD Full time

    Job OverviewAt Lactalis Heritage Dairy, we are seeking a skilled Knowledge Transfer and Training Manager to join our Transformation Management Office (TMO) team. This role is responsible for creating, implementing, and maintaining training programs that support and align with the company's transformation goals and objectives.The successful candidate will...

  • Knowledge Transfer and Training Manager

    4 weeks ago

    Chicago, Illinois, United States Lactalis Full time

    Job Title: Knowledge Transfer and Training ManagerAt Lactalis, we are seeking a highly skilled Knowledge Transfer and Training Manager to join our Transformation Management Office (TMO) team. As a key member of our organization, you will be responsible for creating, implementing, and maintaining training programs that support and align with our company's...

  • Canine Training Professional

    4 weeks ago

    Chicago, Illinois, United States Urban Pooch Training and Fitness Center - Damen Ave Full time

    Job DescriptionUrban Pooch Training and Fitness Center in Chicago, Illinois is seeking a skilled Dog Training Specialist to join our Behavior Team. Our team is dedicated to using reinforcement-based techniques and creating a force-free environment, addressing common behavioral issues such as leash reactivity, resource guarding, hyperarousal, separation...

  • Claims Training Specialist

    4 weeks ago

    Chicago, Illinois, United States First Chicago Insurance Company Full time

    Claims Training Specialist RoleThe First Chicago Insurance Company is seeking a skilled Claims Training Specialist to partner with the Claims Management team to identify training needs and implement programs to meet those needs.The ideal candidate will have a deep understanding of the claim audience's learning needs and create relevant and engaging learning...

  • Data Center Operations Specialist

    3 weeks ago

    Chicago, Illinois, United States Knowit Training Full time

    Job Title: Data Center Operations SpecialistAs a key member of our data center operations team, you will be responsible for building and maintaining secure environments within our clients' data centers.Your leadership and training of our Journeyman and Apprentices in security cage construction, cable management, air containment, and connectivity will play a...

  • Training and Development Specialist

    4 weeks ago

    Chicago, Illinois, United States DineAmic Hospitality Full time

    Job OverviewDineAmic Hospitality is seeking a skilled Training and Development Specialist to join our team. As a key member of our Learning and Development department, you will be responsible for creating and implementing comprehensive training programs for our hourly employees.Key Responsibilities:Develop and deliver engaging training sessions to ensure...

  • Senior Knowledge Manager

    4 weeks ago

    Chicago, Illinois, United States GovServicesHub Full time

    Job Title: Senior Knowledge ManagerJob Summary:The Senior Knowledge Manager plays a pivotal role in driving the implementation of knowledge management initiatives that support the CPS Mission. This position is responsible for promoting and adhering to the organization's Knowledge Management Methodology, ensuring effective communication and task management...

  • Senior Technical Training Specialist

    4 weeks ago

    Chicago, Illinois, United States Underwriters Laboratories Full time

    Job SummaryA Senior Technical Training Specialist will be responsible for onboarding all new auditors globally, including establishment of training plans for individual auditors, working with the field to schedule qualification audits and collaborating with Tec Training Specialist, Technical, Training, Auditor, Specialist, Senior, Technology. The ideal...

  • Pet Care Specialist

    4 weeks ago

    Chicago, Illinois, United States URBAN POOCH TRAINING AND FITNESS CENTER, INC. Full time

    Job Title: Retail Associate - Client Care SpecialistAre you a friendly and animal-loving individual looking for a rewarding entry-level opportunity? Urban Pooch Training and Fitness Center in Chicago, IL is seeking a full-time Retail Associate - Client Care Specialist to join our team!About UsUrban Pooch Training and Fitness Center provides top-notch pet...

  • Culinary Specialist

    4 weeks ago

    Chicago, Illinois, United States Odle Management Full time

    Job SummaryOdle Management is seeking a skilled Culinary Specialist to join our team. As a key member of our food services team, you will be responsible for preparing high-quality meals, managing kitchen operations, and ensuring a safe and healthy food environment.Key Responsibilities:Prepare and cook meals for our clients, adhering to established menus and...

  • Attendance and Enrollment Training Specialist

    4 weeks ago

    Chicago, Illinois, United States Chicago Public Schools Full time

    Job Summary:The Attendance and Enrollment Training and Support Specialist will play a crucial role in ensuring the accurate administration of the district's student enrollment and attendance policies, procedures, and strategies. This position will provide support to a designated cohort of schools, acting as a subject matter expert on the district's...

  • Digital Training Specialist

    4 weeks ago

    Chicago, Illinois, United States AbbVie Full time

    Job Title: Digital Training SpecialistAt AbbVie, we're committed to delivering innovative medicines and solutions that solve serious health issues. As a Digital Training Specialist, you'll play a critical role in creating high-quality educational virtual training events, multimedia projects, and mobile solutions that engage and inform our employees.Key...

  • Training Manager

    4 weeks ago

    Chicago, Illinois, United States American Dental Association Full time

    Job Title: Manager, Training and AssessmentWe are seeking a highly skilled and experienced professional to join our team as a Manager, Training and Assessment. This role is responsible for developing, managing, and delivering all aspects of volunteer and program training.Key Responsibilities:Develop and maintain all training resources, programs, and...

  • Data Center Operations Specialist

    3 weeks ago

    Chicago, Illinois, United States Knowit Training Full time

    Job Title: Data Center Operations SpecialistReports To: Foreman - Data Center TechnicianJob Overview:As a Data Center Operations Specialist, you will be responsible for building and maintaining secure environments within our clients' data centers. Your expertise in air containment, secured cage, and network conveyance builds will play a vital role in...

  • Professional Dog Training Specialist

    3 weeks ago

    Chicago, Illinois, United States Off Leash K9 Training LLC Full time

    Job Opportunity:Off Leash K9 Training, LLC is seeking a highly motivated and experienced dog trainer to join our team in Chicago. As a professional dog trainer, you will be responsible for providing private lessons to clients and their dogs, as well as conducting 2-week board and train programs.Key Responsibilities:Provide private lessons to clients and...

  • Medical Training Specialist

    4 weeks ago

    Chicago, Illinois, United States ConsignMed Full time

    The Clinical Specialist at ConsignMed plays a vital role in ensuring the success of our surgical procedures. This individual will proctor cases to excellence, independently cover CVAC procedures, and train the surgical team on the safe and effective use of our medical devices.Key responsibilities include:Providing clinical product assistance to surgeons by...

  • Patient Care Specialist

    3 weeks ago

    Chicago, Illinois, United States Global Channel Management Full time

    About the role at Global Channel ManagementJob Summary: We are seeking a skilled Patient Care Specialist to join our team. The successful candidate will have experience working with pediatric populations, particularly those with Type 1 and Type 2 Diabetes.Salary Range: $60,000 - $85,000 per year, depending on experienceJob Description:We are a dynamic...