Printer Support Specialist

4 weeks ago


Amarillo, Texas, United States Paladin Consulting Full time

Main Responsibilities:

  • Develop and maintain strong relationships with clients to ensure exceptional customer service and support.
  • Act as the primary point of contact for equipment support and service, providing timely and effective solutions to technical issues.

Services Delivery:

  • Perform routine maintenance and repairs on equipment, including device cleaning and replacement of operator-accessible parts and consumables.
  • Provide technical support for IP address configuration and printer driver installation.
  • Diagnose and troubleshoot equipment problems, applying software updates and patches as needed.
  • Manage and maintain on-site parts inventory using PM4, ensuring efficient and effective service delivery.
  • Collaborate with remote teams to resolve technical issues and provide on-site support as required.


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