Technical Support Specialist

5 days ago


Amarillo, Texas, United States Insight Global Full time
Job Description

**Technical Support Specialist Opportunity**

We are seeking a skilled Technical Support Specialist to join our team at the Pantex Plant, supporting one of our DOE clients.

**Key Responsibilities:**

* Provide technical support to VIP customers via phone, email, chat, remote sessions, or in person
* Troubleshoot IT software and hardware issues
* Identify possible causes of system performance and mitigate issues or escalate as needed
* Maintain accurate records of IT incidents

**Requirements:**

* 2 years' experience in Technical Support
* Associate's degree
* Government Clearance required
* Experience working with Active Directory ticketing system

**What We Offer:**

* Opportunity to work with a leading DOE client
* Collaborative and dynamic work environment
* Professional development and growth opportunities

**How to Apply:**

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application.

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