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Client Support Specialist
2 months ago
We are looking for a Customer Service Representative to become a vital part of our organization. In this role, you will assist clients by offering detailed product and service insights while addressing any technical challenges they may encounter.
Key Responsibilities:
- Manage customer inquiries and resolve complaints effectively.
- Deliver comprehensive information regarding our offerings.
- Diagnose and address product-related issues and concerns.
- Maintain and update customer records following interactions.
- Enhance and sustain a knowledge base reflecting our evolving products and services.
- Prior experience in customer service, sales, or similar fields.
- Strong ability to establish rapport with clients.
- Capability to prioritize tasks and manage multiple responsibilities.
- Exhibit a positive and professional attitude.
- Exceptional written and verbal communication skills.
