Client Support Specialist/Certificate Processor, Business Insurance

2 weeks ago


Charlotte, North Carolina, United States Marsh & McLennan Companies Full time
About the Role

We are seeking a highly skilled Client Support Specialist to join our Business Insurance team. As a Client Support Specialist, you will be responsible for providing prompt, courteous, and knowledgeable service to clients and colleagues. Your attention to detail is essential in mastering tasks such as processing changes, rating, issuing certificates, and accurate client data entry.

Responsibilities
  • Work with other members of the department to meet the service needs of customers
  • Process changes, rate, issue certificates, and enter client data accurately
  • Provide exceptional customer service and support to clients and colleagues
Requirements
  • High school diploma required
  • Three to five years of insurance industry experience
  • Property and Casualty license (or ability to obtain within 90 days)
  • Insurance designation (i.e. INS, AAI, CISR) or ability to demonstrate equivalent knowledge
  • Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
Preferred Qualifications
  • Associates or Bachelors degree preferred
  • Working toward CIC, ARM, and/or AU designation
  • Experience working with EPIC, Sagitta, CSR24, and ImageRight
Benefits
  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Hybrid work - 3 days in office
  • Charitable contribution match programs
  • Stock purchase opportunities


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