Client Care Specialist

3 days ago


Charlotte, North Carolina, United States Ascend Nonprofit Solutions Full time
Job Title: Client Care Specialist

At Ascend Nonprofit Solutions, we are seeking a highly skilled and compassionate Client Care Specialist to join our team. As a key member of our Survivor Resource Center, you will play a vital role in providing hope and healing to those impacted by domestic and sexual violence.

Key Responsibilities:
  • Client Care: Utilize a trauma-informed, client-centered approach to provide crisis intervention services, answer agency phone calls, and direct callers as necessary.
  • Administration: Maintain accurate and up-to-date client, program, and agency records, including statistics and case tracking.
  • Stewardship: Support agency mission by participating in agency and community meetings and committees as requested by supervisor.
  • Professional Development: Maintain and develop skills and knowledge by attending training and ensuring licensure and certifications are up to date needed for the job.

Requirements:

  • High School Diploma; Bachelor's Degree Preferred.
  • 1 year administrative or customer service related experience.
  • Experience working in human services field preferred.
  • Experience working with victims preferred.
  • Spanish speaking preferred.

Accommodations: Ascend Nonprofit Solutions will engage in an interactive process with employees requesting medical or religious accommodations.

Equal Opportunity Employer: Ascend Nonprofit Solutions is an equal opportunity employer and welcomes applications from diverse candidates.



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