Client Support Specialist
7 days ago
At AlphaGraphics, we strive to deliver exceptional service and innovative solutions to our clients. Our commitment to excellence and collaborative work environment make us a great place to work.
Job DescriptionWe are seeking a highly motivated and detail-oriented Client Support Specialist to join our team. The ideal candidate will be passionate about providing outstanding service to both our clients and the rest of our team. Strong problem-solving skills, high organization, and a bright personality are essential for this role.
Key Responsibilities- Collaborate with sales team on opening job tickets
- Log, file, and complete post-project documents and proofs
- Direct clients via phone and email to the correct department regarding the nature of their project or business
- Assist walk-in traffic with order redemption, payment, and processing
- Maintain a high level of client satisfaction by providing an enjoyable experience and building strong relationships
- Document client interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Provide product and service information to clients, including updates on new features and functionalities
- Follow and complete all client support strategies and initiatives
- Stay updated on company products, services, and policies to provide accurate and current information to clients
- Identify and escalate priority issues to the appropriate teams
- High school diploma or equivalent; a bachelor's degree is preferred
- Proven experience in a customer service or client support role
- Excellent communication skills, both written and verbal
- Strong problem-solving and critical-thinking abilities
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency in using customer support software and CRM systems
- A positive, up-beat attitude, and a commitment to providing exceptional client service
- Ability to work with various teams across the organization
- Attention to detail and strong organizational skills
- Must successfully pass background check and drug screening
- Competitive salary and benefits package
- Monthly bonus plan
- Opportunities for professional growth and development
- A fast-paced, collaborative, and open-door policy work environment
- Health, dental, and vision insurance
- Paid time off and holiday pay
- In-depth training and support throughout the duration of employment
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