Technical Support Specialist

10 hours ago

Vancouver, Washington, United States Retail Imaging Management Group Full time
Job Title: Technical Call Center Agent

Job Type: Full-time

Description:

We are seeking a skilled Technical Call Center Agent to join our team at Retail Imaging Management Group. As a Technical Call Center Agent, you will be responsible for providing exceptional technical support and customer service to our valued customers via phone, chat, email, and other communication channels.

Key Responsibilities:

  • Provide warm and professional assistance to customers, both technical and non-technical, via inbound/outbound calls, emails, chats, and other communication channels.
  • Accurately document all interactions using issue tracking systems.
  • Proactively identify and communicate the need for updates to existing documentation in relevant databases.
  • Effectively balance responsibilities between handling inbound/outbound calls, emails, and other non-customer facing tasks.
  • Maintain clear, open, and proactive communication with both customers and your managers through phone, chat, and email.
  • Ensure all work-related activities align with the policies, expectations, and practices of Retail Imaging.
  • Adapt to and fulfill additional duties as assigned to support team goals and organizational objectives.

Requirements:

  • High school diploma or GED equivalent.
  • Demonstrates punctuality and reliability.
  • Experience in call center environments, and technical troubleshooting, tech, or technical support, is preferred.
  • Utilizes strong critical thinking and problem-solving skills.
  • Ability to adapt communication and work style to various situations and audiences.
  • Displays a proactive mindset, consistently anticipating needs and taking initiative to address challenges and opportunities before they arise.
  • Strong technical aptitude, including systematic troubleshooting skills.
  • Proven track record of effectively managing multiple priorities and deadlines.
  • Commitment to continuous improvement and contributing to business objectives.
  • Ability to effectively speak, understand, and write in English.

Benefits:

  • Opportunities for growth and advancement.
  • Comprehensive benefits package offered.
  • Casual and friendly work environment.
  • Supportive and collaborative team dynamic.
  • Internal recognition programs to identify those who go above and beyond.

About Us:

Retail Imaging Management Group is a leading provider of tailored Technology Service and Support solutions to Fortune 100 mass merchant retailers nationwide. Our services include Call Center support (both B2B and B2C), Flexible Field Force, Device Repair, and interactive kiosk systems. We are committed to delivering high-quality services, adapting to the dynamic needs of our clients, and consistently providing cost-effective solutions.

Salary: $22.00 per hour

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