Technical Support Specialist

7 days ago


Washington, United States Experis Full time

About the Role

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Experis is seeking a highly skilled Technical Support Specialist to join our team in Washington, DC. As a key member of our IT department, you will be responsible for providing advanced technical support to internal and external users.

Duties and Responsibilities

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  • Provide phone, email, and walk-up support to internal and external users.
  • Assist users in connecting to the network remotely.
  • Conduct IT training and orientation for new hires.
  • Create Active Directory accounts for new users and contractors.
  • Troubleshoot advanced network issues.
  • Help develop procedures regarding desktop support.
  • Review Service Desk level 1 escalations for compliance prior to escalation.
  • Install and support desktop software applications.
  • Perform laptop and desktop installations.
  • Grant permissions to internally created applications.
  • Other duties as assigned.

Requirements

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  • High school diploma or equivalent.
  • 0-2+ years of experience in technical support or a related field.
  • Strong knowledge of Windows operating systems and Microsoft Office Suite.
  • Excellent communication and customer service skills.
  • Ability to work independently and in a team environment.

What We Offer

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  • A competitive pay range of $60,000 - $80,000 per year, depending on experience.
  • A comprehensive benefits package.
  • Opportunities for growth and advancement within the organization.
  • A collaborative and supportive work environment.
  • Access to ongoing training and development opportunities.


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