Hospitality Operations Coordinator

2 weeks ago

Phoenix, Arizona, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY


This entry-level management role is dedicated to facilitating the daily operations of Rooms Management, which encompasses areas such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The position involves collaborating with team members to ensure smooth guest arrival and departure processes while upholding the highest cleanliness standards across the property.

The aim is to enhance both guest and employee satisfaction while adhering to the operational budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years of experience in guest services, front desk, housekeeping, or a related field.
OR

  • 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; 1 year of experience in guest services, front desk, housekeeping, or a related field.

CORE WORK ACTIVITIES

Assisting in Rooms Operations Management

  • Manages the opening and closing of Front Desk shifts / Housekeeping, ensuring all assigned tasks and checklists are completed.
  • Analyzes and reviews essential information from room operations reports.
  • Comprehends the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services.
  • Operates departmental equipment as needed and reports any malfunctions.
  • Ensures staff have the necessary supplies and uniforms.
  • Understands night audit procedures and can interpret and utilize reports as required.
  • Follows loss prevention policies and procedures.
  • Communicates performance expectations to employees in line with their job descriptions.
  • Addressees employee inquiries and concerns.
  • Effectively schedules staff according to business needs and monitors employee attendance.

Contributing to Budget Management

  • Supervises same-day selling strategies to optimize room revenue and property occupancy.
  • Verifies room rate accuracy to enhance revenue opportunities.
  • Utilizes budgets, operating statements, and payroll reports to assist in managing Room Operations.
  • Participates in controlling departmental expenses to meet or exceed budget goals.
  • Understands the influence of Room Operations on the overall financial objectives of the property.

Enhancing the Guest Experience

  • Assists in investigating employee and guest incidents.
  • Utilizes a guest information tracking system to implement a successful repeat guest recognition program.
  • Sets a positive standard for guest relations.
  • Engages with guests to gather feedback on service quality and product offerings; effectively addresses and resolves guest issues, seeking supervisor assistance when necessary.
  • Participates in reviewing guest feedback and satisfaction metrics with staff.
The hourly pay range for this position is $24.04 to $26.92.

Marriott provides a bonus program, comprehensive health benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and various other life and work wellness benefits.

Benefits may be subject to eligibility, waiting periods, contributions, and other requirements.

Compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, in accordance with applicable law.

Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and fostering an inclusive, people-first culture.

We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.


About Our Team

At Renaissance Hotels, we are dedicated to helping our guests immerse themselves in the unique character of the neighborhoods they visit.

Our guests seek to discover and experience the unexpected, dive into new cultures, or simply make the most of their travels.

They view business travel as an adventure, seeing every journey as an opportunity to create lasting memories. We are looking for like-minded spontaneous explorers to join our team and bring the essence of the neighborhood to our guests. If this resonates with you, we invite you to explore career opportunities with Renaissance Hotels. By joining Renaissance Hotels, you become part of a portfolio of brands under Marriott International.

Be where you can excel, begin your journey, belong to an exceptional global team, and become the best version of yourself.

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