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Client Support Specialist
2 months ago
Customer Service Representative | North Carolina (various locations) | $15-19/hr
Full-Time, Temp-to-Hire
Are you a customer-focused individual with outstanding communication abilities? Do you have a commitment to delivering exceptional service experiences? We are currently looking for motivated Customer Service Representatives to support our clients in various locations. If you thrive in a fast-paced, customer-oriented setting, we encourage you to explore this opportunity.
Primary Responsibilities:
- Act as the initial point of contact for customers, delivering exceptional service and support.
- Address customer inquiries promptly and professionally through various communication channels.
- Effectively resolve customer concerns and complaints with courtesy and efficiency.
- Maintain comprehensive knowledge of our offerings, services, and policies to provide accurate information and recommendations.
- Process orders, returns, and exchanges while ensuring precision and attention to detail.
- Collaborate with cross-functional teams to meet customer needs and escalate complex issues as required.
- Document customer interactions and transactions meticulously in the CRM system.
- Continuously seek ways to enhance customer satisfaction by identifying opportunities for process improvements and providing constructive feedback.
Essential Qualifications:
- High school diploma or equivalent; additional college education is advantageous.
- Prior experience in customer service, ideally within a call center or retail environment.
- Exceptional verbal and written communication skills in English; bilingual proficiency (English/Spanish) is a plus.
- Strong problem-solving capabilities and the ability to think on your feet.
- Patience, empathy, and a sincere desire to assist customers.
- Ability to manage challenging situations with professionalism and poise.
- Proficient in computer systems and familiar with CRM software.
- Willingness to work various shifts, including evenings, weekends, and holidays, as necessary.
- Capacity to adapt to a dynamic environment and achieve performance targets.
- Positive attitude, strong work ethic, and a collaborative mindset.
Dynamic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#LI-Hybrid
