Senior Customer Experience Lead

1 week ago


Palm Coast, Florida, United States Allot Full time
About the Role

We are seeking a highly skilled and experienced Head of Customer Success and Growth to join our team at Allot. As a key member of our organization, you will be responsible for leading our customer success team and driving business growth through exceptional customer experiences.

Key Responsibilities
  • Customer Success Strategy: Develop and execute a comprehensive customer success strategy that aligns with Allot's business objectives and ensures customer satisfaction, loyalty, and advocacy.
  • Team Leadership: Build and lead a high-performing customer success team, fostering a culture of customer-centricity, accountability, and continuous improvement.
  • Customer Engagement: Build strong relationships with key customers, understanding their unique needs and ensuring their success with Allot's solutions.
  • Onboarding and Adoption: Implement onboarding programs to ensure customers are efficiently and effectively onboarded to Allot's solutions.
  • Customer Retention: Proactively identify and address customer issues, challenges, or concerns, working to resolve them promptly.
  • Customer Advocacy: Encourage and support customer advocacy initiatives, including case studies, testimonials, and referrals.
  • Data Analysis and Reporting: Collect and analyze customer data to derive insights and improve customer success processes.
Requirements
  • Education: Bachelor's degree in a related field (MBA or advanced degree is a plus).
  • Experience: Minimum of 8 years of experience in customer success, account management, or a related field.
  • Leadership Skills: Strong leadership skills with experience managing customer success teams.
  • Industry Knowledge: In-depth knowledge of cybersecurity solutions and industry trends.
  • Communication Skills: Excellent communication, interpersonal, and problem-solving skills.
  • Data Analysis: Ability to analyze data, derive insights, and make data-driven decisions.
  • Customer Focus: Customer-focused mindset and a commitment to delivering exceptional customer experiences.


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