Senior Customer Experience Lead
1 week ago
We are seeking a highly skilled and experienced Head of Customer Success and Growth to join our team at Allot. As a key member of our organization, you will be responsible for leading our customer success team and driving business growth through exceptional customer experiences.
Key Responsibilities- Customer Success Strategy: Develop and execute a comprehensive customer success strategy that aligns with Allot's business objectives and ensures customer satisfaction, loyalty, and advocacy.
- Team Leadership: Build and lead a high-performing customer success team, fostering a culture of customer-centricity, accountability, and continuous improvement.
- Customer Engagement: Build strong relationships with key customers, understanding their unique needs and ensuring their success with Allot's solutions.
- Onboarding and Adoption: Implement onboarding programs to ensure customers are efficiently and effectively onboarded to Allot's solutions.
- Customer Retention: Proactively identify and address customer issues, challenges, or concerns, working to resolve them promptly.
- Customer Advocacy: Encourage and support customer advocacy initiatives, including case studies, testimonials, and referrals.
- Data Analysis and Reporting: Collect and analyze customer data to derive insights and improve customer success processes.
- Education: Bachelor's degree in a related field (MBA or advanced degree is a plus).
- Experience: Minimum of 8 years of experience in customer success, account management, or a related field.
- Leadership Skills: Strong leadership skills with experience managing customer success teams.
- Industry Knowledge: In-depth knowledge of cybersecurity solutions and industry trends.
- Communication Skills: Excellent communication, interpersonal, and problem-solving skills.
- Data Analysis: Ability to analyze data, derive insights, and make data-driven decisions.
- Customer Focus: Customer-focused mindset and a commitment to delivering exceptional customer experiences.
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