Customer Service Representative

6 hours ago


Palm Coast, Florida, United States Flagler Health+ Full time

**Job Summary**

Flagler Health+ is seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

**Key Responsibilities**

• Respond to high-volume phone calls and emails from patients, using customer service principles and techniques to resolve inquiries and concerns.

• Gather and verify patient demographic and financial information, ensuring accuracy and completeness in our electronic medical record system.

• Schedule patient appointments and manage referrals and authorizations, utilizing effective communication and problem-solving skills.

• Process patient payments and maintain accurate records, ensuring timely and efficient financial transactions.

• Collaborate with healthcare staff to ensure seamless communication and coordination of patient care.

• Maintain accurate and up-to-date patient information in our electronic medical record system.

• Develop and maintain positive relationships with patients, families, and healthcare providers.

**Requirements**

• 3 years of experience in a clerical or administrative role, preferably in a healthcare setting.

• 1 year of experience in a healthcare setting, with a focus on patient care and customer service.

• Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

• Ability to maintain confidentiality and handle sensitive patient information.

• Basic computer skills and proficiency in electronic medical record systems.



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