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Bilingual Customer Service Representative
2 months ago
The Sherwin-Williams Company is seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Service: Provide prompt and courteous service to customers, answering their questions and resolving any concerns in a professional and timely manner.
- Sales and Merchandising: Assist customers in selecting the right products and services, and process sales transactions accurately and efficiently.
- Product Knowledge: Stay up-to-date on product features, benefits, and applications, and be able to communicate this information to customers.
- Inventory Management: Maintain accurate inventory levels, and ensure that products are properly stocked and displayed.
- Teamwork: Collaborate with other sales team members to achieve sales goals and objectives.
- Language Skills: Must be fluent in English and Spanish, with the ability to read, write, comprehend, and communicate effectively in both languages.
- Customer Service Experience: Must have previous experience in a customer-facing role, with a proven track record of providing exceptional customer service.
- Physical Demands: Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, and be able to stand for long periods of time.
- Availability: Must be available to work a variety of shifts, including evenings and weekends.
- Driver's License: Must have a valid, unrestricted driver's license.
- Education: Must have a high school diploma or equivalent.
- Experience: Must have at least one year of experience working in a delivery, retail, or customer service position.