Customer Service Team Lead
20 hours ago
**Job Summary**
Flagler Health+ is seeking a highly skilled and experienced Customer Service Team Lead to oversee daily front-end operations and ensure operational standards are met. As a key member of our team, you will be responsible for ensuring staffing schedules are adequate and appropriate, delivering exemplary customer service, and overseeing other daily operations of the front desk in a medical office.
**Key Responsibilities**
- Oversee front office operations and associated staff to ensure efficient and accurate procedural scheduling and adherence to protocols.
- Consistently organize work, set priorities, and perform multiple duties simultaneously in a fast-paced environment.
- Answer high-volume phone calls and utilize customer service principles and techniques to respond to patient inquiries.
- Gather complete and accurate patient demographic and financial information, verify insurance plans, and obtain benefit information.
- Take and accurately record patient payments for balances during check-in or check-out, collect pre- or post-surgical balances, and schedule patient appointments and surgeries.
- Clearly and concisely communicate with physicians and staff regarding patient-related issues and ensure patient information is accurate, up-to-date, and complete in the electronic medical record program.
**Requirements**
- High School/GED or better.
- 3 years of medical practice clerical experience, with supervisory or management experience in a healthcare setting preferred.
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