Guest Service Agent
2 weeks ago
Job Summary
The Guest Service Agent is a key member of our team at Limelight Hotels, responsible for providing exceptional customer service and ensuring a seamless experience for our guests. This role involves driving guests to and from various local locations, providing assistance and support to the front desk as needed, and maintaining a high level of communication with the Front Desk team.
Key Responsibilities
- Pick up and deliver guests to various local locations as scheduled by the Front Desk
- Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
- Maintain constant communication with Front Desk for itinerary changes and guest requests
- Check inside and out of vehicles for cleanliness and report any issues to the Guest Services Manager
- Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
- Drive safely at all times and report any accidents accurately
Requirements
- Must be over 18 years of age
- A valid driver's license is required
- High School Diploma or high school equivalent preferred
- 1 year of guest/customer service skills preferred
Work Environment and Physical Demands
The Guest Service Agent will work in a fast-paced environment, driving in various weather conditions and interacting with guests on a regular basis. The physical demands of this role include the ability to reach, crouch, kneel, see, hear, stand, walk, and run for extended periods of time.
Benefits
This is a regular full-time position eligible for a range of benefits, including health, dental, and vision insurance, flexible spending account programs, life insurance, paid time off, and a 401(k) savings plan.
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