Guest Services Director

3 hours ago


Aspen, Colorado, United States The Gant Aspen Full time
Job Title: Guest Service Manager

Job Summary:

The Guest Service Manager is responsible for providing exceptional guest experiences at The Gant Aspen. This role involves leading the front office team, managing guest services, and ensuring seamless operations.

Key Responsibilities:

  • Lead and direct the guest services team to deliver outstanding guest experiences
  • Develop and implement training programs to enhance guest service skills
  • Monitor guest satisfaction and respond to concerns in a timely manner
  • Collaborate with internal teams to ensure seamless operations and high-quality services
  • Manage front office operations, including guest check-in, check-out, and room assignments
  • Ensure compliance with hotel policies and procedures
  • Participate in property initiatives and contribute to the development of new ideas

Requirements:

  • 2-3 years of experience in a 4-diamond quality hotel/resort/conference center in a managerial customer service role
  • Excellent communication and leadership skills
  • Ability to work well in a team and adapt to changing situations
  • Knowledge of property management systems and technical proficiency in Microsoft applications
  • Customer service experience in a high-volume/high-quality environment

Work Environment and Physical Requirements:

  • Must be able to lift, push, and pull a minimum of 50 pounds
  • Must be able to stand/walk 8 hours per day
  • Ability to work well in a fast-paced environment and adapt to changing situations

Benefits:

  • M/D/V, 401(k), EAP, Life Insurance, PTO, Annual Bonus, Wellness Bonus/Ski Pass

Tools and Equipment:

  • Computer and printer and general office supplies
  • Communication radio
  • Bell carts and other standard hotel guest service equipment


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