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Flexible Guest Services Representative

2 months ago

Aspen, Colorado, United States Aspen Skiing Company Full time

Company Overview


Managed by Aspen Hospitality, Limelight Hotels serve as your ideal starting point for exploring the most captivating destinations.

These modern establishments are strategically located in vibrant outdoor and urban settings, each hotel offering a distinctive experience tailored to its environment, ensuring every guest embarks on a unique adventure.

The guest journey is meticulously crafted, and the refined yet approachable atmosphere allows visitors to feel cared for and comfortable.

A shared commitment to sustainability, exceptional service, and the availability of an Adventure Concierge guarantees a memorable stay across all properties.

Limelight's pet-friendly accommodations are situated in various locations, including Aspen, Colorado; Snowmass, Colorado; Ketchum, Idaho; and Downtown Denver, Colorado.

Two new Limelight Hotels are anticipated to open in Mammoth, California, and Boulder, Colorado in the near future. Discover more at

Position Overview

Summary
The Guest Service Agent is responsible for transporting guests to and from various local destinations as requested by different hotel departments. This role also provides assistance and support to the front desk team as required.

Application Information
Applications for this role will be accepted on an ongoing basis.

Key Responsibilities

  • Transport guests to various local destinations as scheduled by the Front Desk.
  • Introduce guests to local attractions, dining options, activities, and hotel amenities during transportation.
  • Stay informed about daily hotel operations, locations, and timings for effective guest guidance.
  • Maintain regular communication with the Front Desk regarding itinerary adjustments and guest requests.
  • Ensure vehicles are clean and well-maintained, both inside and out.
  • Conduct routine checks of essential vehicle fluids and tire pressure.
  • Report any vehicle issues to the Guest Services Manager promptly.
  • Complete vehicle maintenance checklists as instructed.
  • Accurately document any incidents or accidents that occur.
  • Assist the Front Desk in locating lost luggage through airline and airport guest services.
  • Drive responsibly at all times.
  • Perform additional duties as assigned.

Qualifications

  • Must be at least 18 years old.
  • A valid driver's license is mandatory.
  • A high school diploma or equivalent is preferred.
  • At least one year of experience in guest or customer service is preferred.

Additional Information

Supervision Structure

Given: This position does not have supervisory responsibilities.

Received: Works under the direct supervision of the Front Office Manager, with tasks assigned according to established procedures and frequent checks on work quality. Guidance and support are readily available.

Work Environment and Physical Requirements
Ability to reach, crouch, kneel, see, hear, stand, walk, and run for extended periods.
Regularly operate vehicles in various weather conditions, including bright sunlight and nighttime driving. Exposure to distracting noises and the need to navigate slippery or uneven surfaces is common. Must be capable of lifting, pushing, or pulling up to 50 lbs, either independently or with assistance.

Job Benefits
This position is classified as a temporary part-time role and is eligible for the following benefits:
Enrollment dates vary across different programs.

  • Discounted lift tickets.
  • Additional company perks.


The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures, or Aspen Hospitality, you acknowledge your ability to perform the essential functions of the job with or without reasonable accommodation.

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions. To request accommodations during the application and interview process, please contact Human Resources at

This job description is intended to convey the general nature and level of work involved.

It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this position.

Duties and responsibilities may change at any time with or without notice.

Aspen One, Aspen Skiing Company, Aspen Ventures, and Aspen Hospitality are equal opportunity employers.

For an overview of Aspen Skiing Company's benefits and other compensation, please visit


As of March 11th, 2022, Aspen One, Aspen Skiing Company, Aspen Ventures, and Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.