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Front Desk Supervisor
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Job Summary
We are seeking a highly skilled and customer-focused Guest Services Manager to join our team at Holiday Inn Express & Suites New Rochelle. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities
- Greet guests and perform check-in/out procedures with a smile and a warm welcome.
- Follow all cash and credit card procedures required by hotel and brand standards to ensure accuracy and security.
- Check house count to determine available rooms for the day and review credit limit exception reports to ensure smooth operations.
- Update housekeeping room status and balance departments from daily activity reports to maintain a high level of service quality.
- Perform cashier shift changes and ensure cash is in balance to prevent discrepancies.
- Explain hotel promotional items to guests and provide them with information on hotel amenities, such as free breakfast, spa, fitness center, and voice mail.
- Respond promptly to guest inquiries and complaints, offering alternate solutions when necessary.
- Demonstrate commitment to servicing guests by being hospitable and accommodating.
- Document any guest accidents by completing the accident report form.
Requirements
- High School diploma or GED preferred.
- One year hospitality experience required.
- Customer service experience required.
- Experience handling cash and credit card procedures.
- Attention to detail and knowledge of hotel layout, amenities, and procedures.
- Knowledge of local geographic area, businesses, and services.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Professional development and training programs.
- A dynamic and supportive work environment.
Equal Employment Opportunity
Holiday Inn Express & Suites New Rochelle is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
