Ombudsman Support Specialist
5 days ago
The Ombudsman Support Specialist is a critical member of our team, responsible for addressing issues negatively impacting the lives of long-term care residents through facility coverage and complaint investigation. This role requires a strong understanding of the long-term care system and the rights and concerns of those who live within it.
Key Responsibilities- Comply with all federal and state requirements and local program procedures.
- Responsible for coverage and complaint investigation at assigned facilities.
- Ensure that all complaints received are investigated appropriately and closed in a timely manner; including appropriate documentation and data entry in ODIN.
- Provide back-up and support to other program staff members as needed.
- Witness the execution of advance health care directives as in skilled nursing facilities.
- Other duties as assigned.
- Demonstrates a thorough understanding of the long-term care system and the rights and concerns of those who live within it.
- Preference for those who have worked in long-term support and services.
- Working knowledge of dementia and its effects.
- Excellent communication skills.
- Ability and talent for problem resolution.
- Eagerness to use and leverage technology to streamline processes.
- AA/AS or commensurate experience.
- Reliable transportation/ability to spend significant time driving to facilities.
- Ability to lift 50 LBS.
$25 - $27 per hour.
Reports toLTC Program Manager.
ScheduleOur office hours are M-F 8am-5pm. Following the completion of a 90 day review period some flexibility is available.
Equal Employment StatementEmpowered Aging is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state or local law.
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