Customer Support Specialist

3 days ago

Seattle, Washington, United States Outgo Full time
About the Role

We are seeking a dedicated and empathetic Customer Support Representative & Collections Specialist to join our team at Outgo. In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback.

Key Responsibilities
  • Handle incoming customer queries through various channels, providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset.
  • Maintain customer collection efforts and metrics.
  • Research and resolve account disputes and collection discrepancies.
  • Assist customers, brokers, and internal staff with collections issues.
  • Document weekly collections activity and provide status updates.
  • Assist in payment plan negotiations.
Additional Responsibilities
  • Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary.
  • Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
  • Actively seek customer feedback to improve our services and products.
  • Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.
  • Adhere to established service level expectations for handling time and quality.
About You

We are looking for someone who has proven experience in technical support, preferably within the fintech industry. You should be proficient in using CRM software and other customer support tools. You should demonstrate pride, ownership, and accountability for your work, and expect the same from those you work with. You should be comfortable with independently owning large features with multiple moving parts, and be able to work in a fast-paced environment and adapt to changing demands. You should also have excellent communication skills, both verbal and written.

We'd be extra excited if you have proven experience in customer support or a related field, familiarity with fintech or the freight industry, or experience with Hubspot. If you are passionate about helping others and want to contribute to a positive customer experience, we would love to hear from you.

The pay rate for this role is between $24-38 per hour (equivalent of $50,000-80,000 annually). The specific pay rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. The hired candidate will be eligible for fully paid individual health benefits (50% dependents) with Regence Blue Shield, Delta Dental, and VSP, accrued time off, life insurance, and twelve holidays. Certain roles are eligible for additional rewards, including stock options.

  • Customer Support Specialist

    4 weeks ago

    Seattle, Washington, United States Outgo Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Support Representative & Collections Specialist to join our team at Outgo. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction, mitigating outstanding customer debt, and fostering a positive relationship between our customers and our...

  • Customer Support Specialist

    2 weeks ago

    Seattle, Washington, United States ABC Legal Services Full time

    About ABC Legal ServicesWe are a leading provider of filing services for legal documents, with a strong presence across the United States. Our team of experts is dedicated to delivering exceptional customer service and support.Job OverviewThis is a full-time, on-site position in our Seattle headquarters office. As an International Specialist, you will be...

  • B2B Customer Support Specialist

    4 weeks ago

    Seattle, Washington, United States PACE Staffing Network Full time

    Stable Opportunity for a B2B Customer Support SpecialistWe are seeking a skilled B2B Customer Support Specialist to join our team at PACE Staffing Network. As a trusted, long-standing staffing company, we value stability, consistency, and reliability.This is a direct hire opportunity with a comprehensive benefits package from day one. You will be working in...

  • B2B Customer Support Specialist

    1 month ago

    Seattle, Washington, United States PACE Staffing Network Full time

    Stable Opportunity for a B2B Customer Support SpecialistAbout the Company:PACE Staffing Network is a woman-owned staffing company serving clients in the Puget Sound region for over 45 years. We specialize in placing temporary, contract, and direct hire positions in various fields, including administrative support, project management, healthcare, accounting,...

  • Customer Support Specialist

    3 days ago

    Seattle, Washington, United States ABC Legal Services Full time

    About ABC Legal ServicesWe are a national leader in filing service of legal documents, proud to be a team of 350 with offices across the country. Our headquarters is in Seattle, where we've been successful in this unique business for over 30 years.Job OverviewThe International Specialist is a full-time, on-site position in our Seattle HQ office. This role...

  • Customer Support Representative

    1 month ago

    Seattle, Washington, United States Outgo Full time

    About OutgoWe're a fintech company revolutionizing money management for trucking companies. Our platform, Outgo, handles invoicing, accounting, factoring, and banking in one place, helping carriers save money and grow their business.Job Title: Customer Support Representative & Collections SpecialistWe're seeking a dedicated and empathetic Customer Support...

  • IT Support Specialist

    3 weeks ago

    Seattle, Washington, United States Spectraforce Technologies Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Spectraforce Technologies. As an IT Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and ensuring the smooth operation of our cloud-based systems.Key Responsibilities:Provide technical...

  • Customer Support Representative

    2 weeks ago

    Seattle, Washington, United States Outgo Full time

    About the Role:We are seeking a dedicated and empathetic Customer Support Representative & Collections Specialist to join our team at Outgo, a fintech platform revolutionizing money management for trucking companies.In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback....

  • Customer Support Representative

    2 days ago

    Seattle, Washington, United States Outgo Full time

    About the Role:We are seeking a dedicated and empathetic Customer Support Representative & Collections Specialist to join our team at Outgo.In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback.You will also maintain customer collection efforts and metrics, ensuring...

  • Support Specialist

    3 weeks ago

    Seattle, Washington, United States Expeditors Full time

    Job Title: Support SpecialistWe are seeking a highly skilled Support Specialist to join our team at Expeditors. As a key member of our Data Communications Support team, you will play a critical role in ensuring the smooth operation of our managed file transfer systems.Job SummaryThe Support Specialist will be responsible for troubleshooting and resolving...

  • Customer Support Specialist

    4 weeks ago

    Seattle, Washington, United States Space Exploration Technologies Corp. Full time

    Customer Support AssociateAt SpaceX, we're revolutionizing the way we explore space and making humanity a multi-planetary species. As a Customer Support Associate, you'll be the face of our Starlink satellite constellation, delivering exceptional customer experiences and ensuring our customers have a seamless interaction with our...

  • Customer Support Specialist

    4 weeks ago

    Seattle, Washington, United States Stackline & Company Full time

    Customer Support AssociateAt Stackline & Company, we're seeking a highly skilled and motivated Customer Support Associate to join our newly created Customer Support team. As a key member of our team, you'll be responsible for providing exceptional support to our customers, ensuring their success with our SaaS software.Key Responsibilities:Serve as the...

  • Technical Support Specialist

    2 days ago

    Seattle, Washington, United States ScreenPal Full time

    Job Title: Technical Support SpecialistScreenPal is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and service to our users.Job SummaryWe are looking for a highly skilled and motivated Technical Support Specialist to join our team. The...

  • Customer Support Specialist

    3 weeks ago

    Seattle, Washington, United States edgecomputingassociation Full time

    Job Title: Customer Support AnalystAt edgecomputingassociation, we are seeking a highly skilled Customer Support Analyst to join our team. As a key member of our support team, you will play a critical role in ensuring our software is properly configured and working effectively and efficiently at all times.Responsibilities:Provide exceptional customer service...

  • IT Support Specialist

    2 days ago

    Seattle, Washington, United States UnCruise Adventures Full time

    Job Title: IT Support SpecialistUnCruise Adventures is seeking an IT Support Specialist to provide technical support to our corporate and remote vessel teams. As a key member of our IT team, you will be responsible for troubleshooting and resolving technical issues related to desktop computers, laptops, printers, and other peripherals. You will also provide...

  • Customer Support Specialist

    4 weeks ago

    Seattle, Washington, United States Circle International Bermuda Limited. Full time

    About the RoleWe are seeking a highly motivated and caring Customer Support Representative to join our team at Circle International Bermuda Limited. As a key member of our global support team, you will be responsible for providing exceptional customer experiences to our clients worldwide.Key ResponsibilitiesResolve customer inquiries and issues in a timely...

  • Technical Support Specialist

    3 weeks ago

    Seattle, Washington, United States Onward Search Full time

    Technical Support Specialist Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Onward Search in Seattle. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for...

  • Clinical Support Specialist

    3 days ago

    Seattle, Washington, United States Stryker Full time

    Job Summary:We are seeking a highly skilled Clinical Support Specialist to join our team at Stryker. As a Clinical Support Specialist, you will provide clinical and technical support to end users, provide on-site guidance and assistance during surgical procedures, and lead continuous account growth by working with key hospital staff, thought leaders, and...

  • IT Support Specialist

    3 days ago

    Seattle, Washington, United States UnCruise Adventures Full time

    About UnCruise AdventuresWe are a dynamic company that offers enriching adventure experiences while inspiring an appreciation of local cultures and the natural world. Our team works together to create unforgettable experiences for our guests, and we're looking for a skilled IT Support Specialist to join our crew.Job SummaryThe IT Support Specialist will...

  • Customer Support Associate

    2 months ago

    Seattle, Washington, United States J.F. Shea Family of Companies Full time

    J.F. Shea Family of Companies - Discover Your Potential.At J.F. Shea Family of Companies, we are committed to attracting talented individuals who are eager to start or advance their careers in the real estate sector. With a diverse portfolio encompassing numerous residential units and commercial spaces across various states, we offer an exciting opportunity...