Customer Support Specialist

2 days ago

Seattle, Washington, United States ABC Legal Services Full time
About ABC Legal Services

We are a national leader in filing service of legal documents, proud to be a team of 350 with offices across the country. Our headquarters is in Seattle, where we've been successful in this unique business for over 30 years.

Job Overview

The International Specialist is a full-time, on-site position in our Seattle HQ office. This role addresses and resolves all customer questions and issues, providing the best customer experience possible.

Key Responsibilities:
  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Process Incoming Mail, Data Entry and Preparing Service Returns
  • Perform other job-related duties as assigned
Qualifications:
  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Minimum of 1 year order/data entry experience
  • Must have knowledge of use and operation of standard office equipment including scanners, copiers and printers
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm
Benefits

We offer a comprehensive benefits package, including health, dental, vision insurance, 401(k) with company matching, paid time off, disability insurance, employee assistance program, and referral program.

Starting Pay: $20.07 per hour

Schedule: Full-time, Monday through Friday

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