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IT Support Specialist

1 month ago

Seattle, Washington, United States UnCruise Adventures Full time
Job Title: IT Support Specialist

UnCruise Adventures is seeking an IT Support Specialist to provide technical support to our corporate and remote vessel teams. As a key member of our IT team, you will be responsible for troubleshooting and resolving technical issues related to desktop computers, laptops, printers, and other peripherals. You will also provide support for administrative software in a networked environment.

Key Responsibilities:
  • Assist with ordering and inventory management of IT equipment and software.
  • Participate in on-call support for remote and vessel staff.
  • Troubleshoot technical issues in the corporate office and remote locations.
  • Work with support teams to resolve issues related to enterprise software.
  • Practice asset management for IT hardware and software.
Requirements:
  • Associate degree or equivalent experience in IT or a related field.
  • 2+ years of experience in desktop or hardware support.
  • Experience working with customized applications and Windows Server environment.
  • Familiarity with network routing protocols and troubleshooting.
  • Excellent customer service skills and ability to work in a fast-paced environment.
Benefits:
  • Competitive salary and benefits package.
  • Complimentary cruise for two people every year.
  • Comprehensive medical, dental, and vision insurance.
  • 401k plan with company match.
  • Flexible work schedule and remote work options.