Operations Support Specialist

2 days ago


Overland Park, Kansas, United States PNC Financial Services Group Full time
Job Overview

PNC Financial Services Group is seeking a highly skilled Operations Support Specialist to join our team in Overland Park, KS. As a key member of our Insurance Production Support team, you will play a critical role in ensuring the smooth operation of our business processes.

Key Responsibilities
  • Lead a critical operational support service, process, or initiative within an operational unit and ensure performance and/or risk indicators are met.
  • Establish and monitor process performance measurements and business impact, gathering and communicating performance statistics and reports to internal stakeholders and senior management.
  • Promote and monitor the production workflow, assisting team members with escalated process issues and independently identifying and resolving exceptions.
  • Monitor the effectiveness and efficiency of production and/or processes, determining and/or driving change and improvement efforts.
  • Ensure the business adheres to policies, procedures, and regulatory standards, independently resolving compliance issues and driving risk mitigation activities.
Requirements
  • University/college degree or comparable combination of education, job-specific certification(s), and experience.
  • 2+ years of relevant professional experience in claims and/or underwriting.
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
  • Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
Benefits

PNC offers a comprehensive range of benefits to support the well-being of our employees, including medical, dental, and vision coverage, employee and spouse/child life insurance, short and long-term disability protection, and a 401(k) plan with PNC match.

We also offer paid time off, including 11 paid holidays, 8 occasional absence days, and between 15 to 25 vacation days per year, depending on career level and years of service.

PNC is an equal employment opportunity employer and welcomes applications from diverse candidates. If you require an accommodation to participate in the application process, please contact us via email at accommodation.request@pnc.com.



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