Customer Service Representative

9 hours ago


Las Cruces, New Mexico, United States HME Specialists LLC Full time
Job Overview: We are seeking a highly skilled Customer Service Representative to join our team at HME Specialists LLC in Las Cruces, NM. The successful candidate will play a vital role in ensuring smooth and efficient operations by providing exceptional customer service and support.

About the Role: As a Full-Time Customer Service Representative, you will be responsible for answering incoming telephone calls, assisting walk-in customers, and using your excellent communication skills to obtain complete and accurate information for patient demographics. Your attention to detail is crucial as you will ensure the intake process is completed accurately, contributing to clean claim submissions.

The Ideal Candidate: To succeed in this role, you will need excellent telephone and communication skills, with a proven track record of providing exceptional customer service. Previous homecare or medical office experience and/or knowledge of Medicare is preferred but not required. You must be able to listen attentively, provide clear information, and address concerns effectively. Attention to detail is essential, as well as the ability to multitask in a fast-paced environment. Basic computer knowledge is necessary, and being bilingual is a plus.

Salary Information: This position offers an estimated annual salary of $45,000-$55,000, depending on experience. Additionally, you will have access to benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. If you are a problem solver with strong interpersonal skills and a customer-centric mindset, we encourage you to apply.

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