Customer Service Representative
3 weeks ago
**Job Overview:**
At Mass Markets, we are seeking a Customer Service Representative to join our team. This role involves handling inbound and outbound contacts in a courteous, timely, and professional manner.
**Key Responsibilities:**
- Ensure first call resolution through problem-solving and effective call handling
- Research systems to find missing information as applicable
- Coordinate with other departments to resolve issues when needed
- Document and process customer claims in appropriate systems
**What We Offer:**
As a Customer Service Representative at Mass Markets, you will have the opportunity to work in a dynamic environment and develop your skills in customer service and problem-solving. We offer a competitive salary of $45,000 per year, based on industry standards and market conditions.
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