Customer Service Representative

16 hours ago


Las Cruces, New Mexico, United States MCI Careers Full time
Job Overview

We are seeking a Customer Service Representative to support our inbound projects for various clients. As a key member of our team, you will provide exceptional customer service, troubleshoot technical issues, and build strong relationships with customers.

About the Role

This is an entry-level position that requires no prior contact center experience. We welcome candidates from diverse backgrounds, including customer-facing roles in retail, food service, or hospitality. You will receive comprehensive training to develop your skills and expertise.

Responsibilities
  • Provide timely and professional responses to customer inquiries via phone, email, or chat
  • Troubleshoot basic technical issues and escalate complex problems to senior team members
  • Build rapport with customers, understand their needs, and offer solutions
  • Maintain accurate records and process customer claims in our systems
  • Adhere to all policies, procedures, and scripts to ensure consistent service quality
Requirements
  • High school diploma or equivalent required; college degree preferred
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Basic knowledge of computer hardware and software applications
  • Reliability, punctuality, and excellent attendance record
Benefits
  • Competitive salary: $15.00/hour
  • Regular raises and performance bonuses
  • Opportunities for advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Paid time off, holidays, and training opportunities


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