Help Desk Technician II
1 day ago
We are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.
Key Responsibilities- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Maintain accurate and detailed records of customer interactions and technical issues
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with the latest technology and software to provide expert-level support
- High school diploma or equivalent required
- 2+ years of related technical experience required
- Ability to obtain and maintain a SECRET government clearance
- Ability to work on-site, as required
- Louisiana residency, living within a reasonable driving distance of our New Orleans facility
- US Citizenship
- Demonstrated experience with Navy Applications or Service Desks
- Active SECRET clearance
- ITIL Foundations v 4 or HDI-SCA certification
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
At GDIT, we value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs, mentorship, and career advancement opportunities.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.
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