Help Desk Support Specialist

1 month ago


New Orleans, Louisiana, United States ASM Global Full time
Job Summary

ASM Global is seeking a highly skilled Help Desk Technician to join our team at the Caesars Superdome | Smoothie King Center | Champions Square. As a Help Desk Technician, you will be responsible for providing technical support and maintenance for our computer hardware and software systems.

Key Responsibilities
  • Load software updates and perform maintenance on computer hardware
  • Maintain organization and cleanliness in the operations room
  • Track inventory of computer-related supplies
  • Answer Help Desk calls professionally and courteously
  • Perform other duties as assigned
Requirements
  • Must successfully pass a criminal background check
  • Must be at least 18 years of age
  • Detailed knowledge of Microsoft workstation operation systems
  • Excellent problem-solving skills, including the use of remote management systems
  • Able to work days, nights, weekends, and holidays as needed
Preferred Qualifications
  • High School Diploma or equivalent, college preferred
  • 1-3 years of working experience within PC support
  • Extensive experience installing, maintaining, and upgrading Microsoft applications
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.



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