Help Desk Technician II
2 days ago
We are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will play a critical role in providing technical support to our customers, ensuring that their issues are resolved efficiently and effectively.
Key Responsibilities- Assist customers with technical issues and questions related to specialized Navy software systems and applications via multiple support channels.
- Apply basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems and recommend solutions.
- Document requests and incidents according to business processes and standard operating procedures.
- Provide case status updates to management and end-users according to service level guidelines.
- Maintain a high level of courteous customer service at all times.
- A high school diploma or equivalent.
- 2 or more years of related technical experience.
- An ability and willingness to obtain and maintain a SECRET government clearance.
- An ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hire.
- An ability and willingness to work on-site, as required.
- Louisiana residency, living within a reasonable driving distance of our New Orleans facility (approximately 60 miles).
- US Citizenship.
- A competitive salary range of $29.29 per hour.
- A comprehensive benefits package, including medical, dental, and vision plans, as well as a 401(k) plan with company match.
- A flexible work schedule and opportunities for professional growth and development.
At GDIT, we value our employees and offer a range of benefits and perks to support their well-being and success. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.
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Help Desk Specialist
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New Orleans, Louisiana, United States General Dynamics Information Technology Full timeJob SummaryWe are seeking a skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key ResponsibilitiesAssist customers with...
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Help Desk Specialist II
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