Help Desk Technician II

2 days ago


New Orleans, Louisiana, United States General Dynamics Information Technology Full time
Job Description

We are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will play a critical role in providing technical support to our customers, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities
  • Assist customers with technical issues and questions related to specialized Navy software systems and applications via multiple support channels.
  • Apply basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems and recommend solutions.
  • Document requests and incidents according to business processes and standard operating procedures.
  • Provide case status updates to management and end-users according to service level guidelines.
  • Maintain a high level of courteous customer service at all times.
Requirements
  • A high school diploma or equivalent.
  • 2 or more years of related technical experience.
  • An ability and willingness to obtain and maintain a SECRET government clearance.
  • An ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hire.
  • An ability and willingness to work on-site, as required.
  • Louisiana residency, living within a reasonable driving distance of our New Orleans facility (approximately 60 miles).
  • US Citizenship.
What We Offer
  • A competitive salary range of $29.29 per hour.
  • A comprehensive benefits package, including medical, dental, and vision plans, as well as a 401(k) plan with company match.
  • A flexible work schedule and opportunities for professional growth and development.

At GDIT, we value our employees and offer a range of benefits and perks to support their well-being and success. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.



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