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Workplace Experience Host

2 months ago

Menlo Park, California, United States Latham & Watkins Full time
{"title": "Workplace Experience Host", "description": "About Latham & Watkins

Latham & Watkins is a global law firm that consistently ranks among the top firms in the world. Our success is driven by our commitment to hiring and developing the best talent, creating a team that delivers exceptional client service and quality work. Our core values are respect, innovation, and collaboration.

About the Role

The Workplace Experience Host is a key member of our Workplace Experience (WE) team. This role will provide a warm and professional welcome to our offices, setting the stage for a positive and productive experience. The successful candidate will be responsible for integrating people, space, and technology to provide a globally consistent, welcoming, and productive experience.

Responsibilities & Qualifications
  • Front Desk Support
    • Welcome and register all personnel and external visitors
    • Coordinate details with building security and administration
    • Answer all calls and inquiries at the front desk
  • Supporting the Daily Workflow
    • Anticipate internal and external guest needs by understanding in-office services and work areas
    • Build and maintain guest profiles to tailor support
    • Execute processes and strategies for in-person client support using our Workplace Experience technology tools
  • Conference Center/Meeting Support
    • Coordinate internal and external office events in accordance with local responsibilities
    • Spot clean, tidy, and reconfigure amenity spaces, pantries, cafes, soft seating, and other areas
    • Execute the food and beverage experience, including menu planning, sourcing new vendors, and setup, presentation, and breakdown
We're Looking for Someone Who:
  • Fosters an atmosphere of belonging
  • Communicates effectively and adapts with ease
  • Has high EQ skills and responds with appropriate behavior
Requirements
  • A high school diploma or equivalent
  • A minimum of two years of hospitality or customer service management experience
Benefits & Additional Information

Successful candidates will be provided with a comprehensive total compensation package, including bonuses, and a generous benefits program. Eligible employees can participate in our healthcare, life, and disability insurance, 401k plan, paid holidays, and PTO program. We also offer well-being programs, professional development opportunities, and employee discounts.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We value our diverse workforce and strive to create an inclusive environment.

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