Optical Administrator, Part Time

4 weeks ago


Menlo Park, California, United States VSP Vision Full time

The key objective of this role is to provide exceptional customer service, foster customer retention, and promote outstanding associate/doctor satisfaction.

Drive profitable store sales by fostering a customer care culture through effective retail sales skills and the Total Customer Experience Model.

Develop professional business relationships with other Associates, Host, and Doctor.

Key responsibilities include:

  • Evaluating prescriptions in conjunction with customer visual requirements.
  • Recommending specific lenses, lens coatings, and frames to suit customer needs.
  • Assisting customers in the selection of frames and coordinating frames with optical measurements and prescription.
  • Conducting measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools.

Ensure high-quality results through accurate measurements, correct pricing, and realistic delivery time quotes.

Maximize Managed Vision Care relationships and sales opportunities by effectively administering plans and providing local service.

Assist with the timely implementation of approved Marketing programs by executing marketing initiatives.

Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys.

Other duties as assigned by Optical Manager and other Associates.

Job Specifications

Typically requires:

  • Applicable State licensure or certification by a nationally recognized optician association as an optician.
  • Ability to sell through the use of sales skills and accountability for sales results.
  • Experience and results with a retail or customer service establishment.
  • Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships.
  • Success in store merchandising and attention to detail.
  • Minimum of 1-2 years of experience in a related field.
  • Experience with personal computers preferred.

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