Client Account Coordinator

2 weeks ago

Harrisonburg, Virginia, United States United States Cold Storage Full time

Key Responsibilities:
The Client Account Coordinator will play a crucial role in delivering exceptional Customer Service support for their designated area.

The Customer Service division addresses all client inquiries, manages order processing, generates daily reports, and collaborates closely with various departments to ensure timely resolution of customer needs.


Position Overview:

  • Managing cross-dock operations
  • Handling product holds and facilitating urgent customer shipments
  • Conducting inventory checks and informing clients of possible shortages
  • Reviewing incoming and outgoing receipts along with applicable charges
  • Processing inventory holds and releases
  • Responding to phone inquiries
  • Investigating OS&D issues and compiling reports
  • Recording inbound and outbound orders
  • Timely order entry for scheduled shipments
  • Adjusting logs and records
  • Investigating customer inquiries
  • Reporting on processing times
  • Ensuring the integrity of electronic transactions
  • Managing import and export tasks
  • Promptly addressing Trace requests
Cross-training for shipping office duties for weekend rotation

Position Details:

  • Department Location - Customer Service

Reporting To:
Customer Accounts Manager

Travel Requirements:
May Vary

  • Job Type, EEO, and

Job Classification:
Part-Time

Qualifications:
Education

  • High School Diploma preferred
Experience

  • 1 to 3 years preferred.
  • Strong communication skills, both written and verbal.
  • Proficiency in PC usage, leadership, and organizational skills beneficial.
  • Familiarity with AS400, SAP, Word, Excel, and PowerPoint preferred.
  • Experience with warehouse documentation preferred.


Additional Skills Required: The physical demands outlined below are representative of those necessary for an individual to perform the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to fulfill the essential duties.

  • Proficient arithmetic, reading, and typing abilities
  • Ability to sit and/or stand for extended periods
  • Capability to see, speak, and hear
  • Willingness to work overtime as required
  • May involve physical effort related to computer usage or occasional standing, walking, and lifting necessary for daily tasks.
  • Ability to comprehend and follow verbal and written instructions, as well as company policies.
  • A proactive individual who can work independently and collaborate with others
  • Adhere to safety protocols at all times.
  • Ability to manage stress and meet productivity standards

General Expectations:

  • Consistently maintain a professional demeanor in appearance and communication.
  • Engage in staff and/or customer meetings as necessary.
  • Take initiative to prevent any non-conformities related to product, process, and quality systems.
  • Identify and document any issues related to product, processes, and/or quality.
  • Propose, recommend, or provide solutions through appropriate channels.
  • Verify the implementation of proposed solutions.
  • Adhere to posted security protocols at all times while on premises.
  • Participate in Safety and Educational Training.

Benefits:
A reputable company with a supportive team.

Full-time employees not under contract are offered: 401K and Educational Assistance after one year, if selected Blue Cross Blue Shield and after 90 days of service, Company Life Insurance, along with various other attractive benefits.


Important Notes:

  • The above job description may not encompass all tasks necessary to fulfill the role.
  • Job functions may differ based on operational area. The job description outlines the most common tasks the associate will be expected to perform in that job area.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

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