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Client Account Coordinator
2 months ago
Key Responsibilities:
The Client Account Coordinator will play a vital role in delivering exceptional Customer Service support for their designated area.
The Customer Service division manages all client inquiries, order processing, and generates daily reports while collaborating closely with various departments to ensure prompt resolution of customer needs.
Job Overview:
- Managing cross-dock operations
- Handling product holds and addressing urgent customer shipments
- Confirming inventory levels and alerting clients of possible shortages
- Reviewing incoming and outgoing shipments along with applicable charges
- Processing inventory holds and releases
- Responding to phone inquiries
- Investigating overages, shortages, and damages (OS&Ds) and compiling reports
- Recording inbound and outbound orders
- Timely input of orders for scheduled shipments
- Adjusting logs and making necessary modifications
- Addressing customer inquiries
- Reporting on processing times
- Ensuring electronic transactions are executed without issues
- Managing import and export tasks
- Promptly executing Trace requests
Position Details:
- Department Location - Customer Service
Supervised By:
Customer Accounts Manager
Travel Requirements:
May Vary
- Job Type, EEO, and
Job Classification:
Part-Time
Qualifications:
Education
- High School Diploma preferred
- 1 to 3 years preferred.
- Strong communication skills, both written and verbal.
- Proficiency in PC usage, leadership, and organizational skills beneficial.
- Familiarity with AS400, SAP, Word, Excel, and PowerPoint preferred.
- Experience with warehouse documentation preferred.
Additional Skills Required: The physical demands outlined below are representative of those necessary for an individual to perform the essential functions of this role.
- Strong arithmetic, reading, and typing abilities
- Ability to sit and/or stand for extended durations
- Capability to see, speak, and hear
- Willingness to work overtime as required
- May involve physical effort related to computer usage for information access, or occasional standing, walking, and lifting necessary for daily tasks.
- Ability to comprehend and adhere to verbal and written instructions as well as company policies.
- A proactive individual who can work independently and collaborate with others
- Adhere to safety protocols at all times.
- Ability to manage stress and meet productivity standards
Standard Expectations:
- Maintain a professional demeanor in appearance and communication.
- Engage in staff and/or customer meetings as necessary.
- Take initiative to prevent any non-conformities related to product, process, and quality systems.
- Identify and document any issues concerning product, processes, and/or quality.
- Propose, recommend, or implement solutions through appropriate channels.
- Verify the execution of solutions.
- Adhere to established security protocols while in the facility.
- Participate in Safety and Educational Training.
Benefits:
A reputable company with a supportive team.
Full-time employees not under contract may receive: 401K and Educational Assistance after one year, if elected Blue Cross Blue Shield after 90 days of service, Company Life Insurance, and various other attractive benefits.
Important Notes:
- The above job description may not encompass all tasks necessary to fulfill the role.
- Job functions may differ based on operational area. The job description outlines the most common tasks the associate will be expected to perform in that job area.
- Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential duties.
