Member Service Representative
4 days ago
Mayo Employees Federal Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our Branch Operations department, you will play a vital role in providing exceptional service to our members, ensuring their financial needs are met, and promoting the credit union's products and services.
Key Responsibilities:- Assist members with establishing and maintaining personal and non-personal accounts, including opening, closing, and servicing accounts.
- Provide prompt, efficient, and accurate service in the processing of transactions, including deposits, withdrawals, and transfers.
- Initiate credit checks on potential credit union members and complete transactions related to establishing or changing account ownership.
- Educate members on the value of other financial services available and assist with the purchase/maintenance/surrender of certificates of deposit and Individual Retirement Accounts.
- Order checks for members, create instant issue debit and credit cards, and cross-sell the value of other credit union services.
- An Associate Degree AND at least one year of experience working in a financial institution, OR a high school diploma or equivalent AND at least two years of experience working in a financial institution.
- Bilingual skills are desired.
- Must have or obtain Notary Public certification within six months of employment.
- All employees must be bondable by MEFCU's insurance policy.
Our mission of caring for our members drives what we do every single day. We offer a fantastic benefits package, including low-cost medical plans, six paid holidays, and a generous accrued paid time off plan. We also offer employer-paid life and AD&D insurance, employer-paid short and long-term disability insurance, and a 401k plan with a generous employer match.
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Member Service Representative
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