Member Service Representative

4 days ago


Phoenix, Arizona, United States Mayo Employees Federal Credit Union Full time
Member Service Representative

Mayo Employees Federal Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our Branch Operations department, you will play a vital role in providing exceptional service to our members, ensuring their financial needs are met, and promoting the credit union's products and services.

Key Responsibilities:
  • Assist members with establishing and maintaining personal and non-personal accounts, including opening, closing, and servicing accounts.
  • Provide prompt, efficient, and accurate service in the processing of transactions, including deposits, withdrawals, and transfers.
  • Initiate credit checks on potential credit union members and complete transactions related to establishing or changing account ownership.
  • Educate members on the value of other financial services available and assist with the purchase/maintenance/surrender of certificates of deposit and Individual Retirement Accounts.
  • Order checks for members, create instant issue debit and credit cards, and cross-sell the value of other credit union services.
Requirements:
  • An Associate Degree AND at least one year of experience working in a financial institution, OR a high school diploma or equivalent AND at least two years of experience working in a financial institution.
  • Bilingual skills are desired.
  • Must have or obtain Notary Public certification within six months of employment.
  • All employees must be bondable by MEFCU's insurance policy.
Why Mayo Employees Federal Credit Union?

Our mission of caring for our members drives what we do every single day. We offer a fantastic benefits package, including low-cost medical plans, six paid holidays, and a generous accrued paid time off plan. We also offer employer-paid life and AD&D insurance, employer-paid short and long-term disability insurance, and a 401k plan with a generous employer match.



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