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Bilingual Customer Service Representative
3 months ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Acro Service Corp. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in a fast-paced call center environment.
Key Responsibilities- Provide top-notch customer service to clients via phone, email, and other communication channels.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work effectively in a team environment to achieve customer satisfaction and resolution goals.
- Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
- Stay up-to-date on company policies, procedures, and product knowledge to ensure seamless customer interactions.
- Bachelor's degree in a related field or equivalent experience.
- Minimum of one year of experience in a customer-facing role, preferably in a call center environment.
- Fluency in Spanish and English, both written and verbal.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Cisco Finesse and Cisco Jabber multi-line experience.
- Previous experience in a customer service or support role, preferably in a call center environment.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
