Auto Service Consultant

3 weeks ago


Wentzville, Missouri, United States Midas Auto Service - JC Full time
Job Description

As an Automotive Customer Liaison Specialist at Midas Auto Service - JC, you will play a critical role in building trust and rapport with our customers, ensuring they have a positive experience from start to finish. Your responsibilities will include greeting customers and directing them to available mechanics, consulting with mechanics regarding necessary repairs, and utilizing your knowledge of our products and services to sell or provide in-depth information to customers.

">Key Responsibilities
  • Greeting customers and directing them to available mechanics.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Utilizing knowledge of our products and services to sell or provide in-depth information to customers.
  • Answering questions about service outcomes and scheduling.
  • Providing customers with information and advice on warranty protections and potential cost savings.
  • Managing and overseeing the dealership's workflow and schedule.
  • Calling customers to advise them about service changes or car pick-up times.
  • Ensuring all details on services rendered and costs are related to customers and processing their payments.
  • Liaising with service technicians about parts ordering and ensuring parts are available when needed.
">Requirements
  • Excellent customer service, interpersonal, and communication skills.
  • A strong understanding of automotive technology and the automotive industry.
  • The ability to work effectively in a fast-paced environment.
  • Knowledge of Midas Auto Service - JC's products and services.
">Benefits

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as opportunities for growth and professional development within our team. Additionally, you will receive comprehensive benefits, including health insurance, retirement plans, and paid time off.



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