Automotive Support Specialist

6 days ago


Wentzville, Missouri, United States Auto Repair Network Full time

Job Summary: Auto Repair Network is seeking a skilled Automotive Support Specialist to join our team in Wentzville, MO. The successful candidate will have excellent communication skills and experience in a customer service or call center position.

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  • The ideal candidate will have a strong dedication to customer contentment and be able to handle high call volumes in a fast-paced environment.
  • You should possess problem-solving capabilities and a customer-oriented approach to inquiries, as well as knowledge of Vehicle Service Contracts or familiarity with the automotive industry.
  • We are looking for someone who can collaborate with team members, supervisors, and other departments to resolve customer issues and enhance the overall customer experience.

Responsibilities: As an Automotive Support Specialist, you will be responsible for providing accurate information about coverage plans, pricing, terms, and any ongoing promotions or incentives, handling customer contract adjustments, renewals, and cancellations following specified procedures accurately, and identifying potential reasons for contract cancellations using critical thinking skills and proposing solutions to retain customers effectively.

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Salary: $45,000 - $60,000 per year

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About Us: At Auto Repair Network, we value our customers and strive to provide exceptional service and support. We are committed to helping our customers achieve their goals and exceed their expectations.



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