Phone Support Representative

4 days ago


Wentzville, Missouri, United States Auto Repair Network Full time
Job Title: Client Support Specialist

Auto Repair Network is seeking a skilled Client Support Specialist to join our team. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.

Salary: $15 - $17 hourly + commission

About the Job:
In this role, you will work in a fast-paced call center environment, handling high volumes of customer inquiries and resolving issues promptly. You will be the primary point of contact for customers, responding to their queries, addressing concerns, and providing accurate information about coverage plans, pricing, terms, and promotions.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly.
  • Provide accurate information about coverage plans, pricing, terms, and ongoing promotions or incentives.
  • Handle customer contract adjustments, renewals, and cancellations following specified procedures accurately.
  • Collaborate with team members, supervisors, and other departments to resolve customer issues and enhance the overall customer experience.

Requirements:
  • High school diploma or equivalent.
  • Experience in a customer service or call center position focusing on customer retention.
  • Excellent verbal communication abilities with a professional telephonic manner.
  • Active listening skills and capacity to empathize with customers.
  • Capacity to multitask and work in a fast-paced environment while handling high call volumes.
  • Basic computer literacy and proficiency in using customer service software and databases.


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