Auto Service Representative

3 days ago


Wentzville, Missouri, United States Midas Auto Service - JC Full time

The ideal candidate for this role will have excellent communication and interpersonal skills, enabling them to effectively interact with customers and service technicians. They will be responsible for greeting customers, scheduling appointments, estimating costs, and ensuring customer satisfaction.

Responsibilities
  • Greet customers and direct them to available mechanics.
  • Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Use knowledge of products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answer questions about service outcomes and schedule appointments, vehicle drop-off, and vehicle pick-up.
  • Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Manage and oversee the dealership's workflow and schedule.
  • Call customers to advise them about service changes or car pick-up times.
  • Maintain positive customer relationships to ensure repeat business.
  • Ensure all details on services rendered and costs are related to customers and process their payments.
  • Liaise with service technicians about parts ordering and ensure parts are available when needed.


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