Customer Experience Specialist

4 days ago


Wentzville, Missouri, United States Midas Auto Service - JC Full time
About Us

Midas Auto Service - JC is committed to providing exceptional customer service and exceeding customer expectations.

We are seeking a highly motivated and skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for working closely with customers to understand their vehicle issues and concerns, determining the repair timeline, and communicating with service technicians to ensure accurate repair descriptions.

The ideal candidate will have excellent communication and problem-solving skills, as well as a strong understanding of automotive technology and the automotive industry.

Responsibilities:

  • Greet customers and direct them to available mechanics.
  • Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answer questions about service outcomes and schedule and book appointments, vehicle drop-off, and vehicle pick-up.
  • Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Manage and oversee the dealership's workflow and schedule.
  • Call customers to advise them about service changes or car pick-up times.
  • Maintain positive customer relationships to ensure repeat business.
  • Ensure all details on services rendered and costs are related to customers and process their payments.
  • Liaise with service technicians about parts ordering and ensure parts are available when needed.

Salary Range: $58,000 - $68,000 per year, based on experience and qualifications.



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