Customer Service Representative
3 weeks ago
Waste Connections is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Bridgeton, MO.
About UsWe are a dynamic and growing company that values our employees and customers. Our culture is built on empowerment, self-direction, and a commitment to excellence.
Key Responsibilities- Resolve customer disputes and demonstrate proficiency in our proprietary operational system.
- Interview customers, record interview information, and provide exceptional customer service via phone and in person.
- Fulfill contract requirements, determine service charges, collect deposits, and prepare change of address records.
- Deliver exceptional customer experiences, interact with customers and employees to determine service requirements, and resolve problems or complaints.
- Work in a fast-paced, cooperative environment with high call volumes, soliciting sales of new or additional services.
- Adhere to a typical Monday-Friday schedule with occasional Saturdays as needed.
- Work in a clean, well-lit office environment with a dedicated workstation or cubicle space.
- CSR call areas can be noisy, and work may be repetitive and stressful, with high standards for excellent service.
- Long periods of sitting, typing, or looking at a computer screen are common.
- Hybrid work schedule after training period.
- 2 years of phone customer service experience preferred.
- Ability to read, write, comprehend, and communicate in English.
- Experience with MS Word, Excel, and Email preferred, with typing and 10-key skills required.
- High School Diploma or GED required.
We offer excellent benefits, including medical, dental, vision, flexible spending account, long-term and short-term disability, life insurance, 401K retirement, and unlimited opportunities to "Connect with Your Future". Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran).
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