Customer Service Representative
4 days ago
Job Summary:
The Customer Service Representative is responsible for providing exceptional customer service to the Hussmann customer base. This role involves utilizing various applications and resources to determine customer requirements and resolve issues in a timely and professional manner.
Key Responsibilities:
- Handle inbound calls from customers or technicians, gathering vital details and identifying the appropriate course of action to resolve the issue.
- Enter vital details related to service calls into the appropriate application, determining the priority of the service call and setting customer expectations.
- Handle follow-up and escalation of service calls as necessary.
- Monitor and dispatch service calls to technicians during non-business hours, weekends, and holidays, escalating when necessary.
Qualifications:
- 0-1 year of customer engagement experience.
- High school diploma or equivalent.
- Ability to work a third-shift schedule from 10:00 PM to 6:30 AM, with days off on Thursday and Friday.
Benefits:
Hussmann offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company matching contribution, tuition reimbursement program, life/disability insurance, family leave, and more.
About Hussmann:
Hussmann is a leading provider of display merchandisers, refrigeration systems, installation, and services to food retailers worldwide. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
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