Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Hussmann. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and ensuring customer satisfaction.
Key Responsibilities- Customer Interaction: Handle inbound calls and emails from customers, gathering vital details and identifying the appropriate course of action to resolve issues.
- Service Call Management: Enter vital details related to service calls into the appropriate application, determining priority and setting customer expectations.
- Dispatch and Escalation: Demonstrate advanced knowledge of dispatch and escalation procedures, monitoring and dispatching service calls to technicians as needed.
- Offline Tasks: Perform assigned offline tasks, including work order software management.
- Experience: 2+ years of customer engagement experience, including work order and asset management software.
- Industry Knowledge: Proven experience supporting client categories via phone or email, preferably in the refrigeration industry.
- Education: High School diploma or equivalent.
Hussmann offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company matching contribution, tuition reimbursement, and more. As a leader in the refrigeration industry, we provide our customers with innovative solutions to make their businesses better.
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