Technical Support Specialist

6 days ago


Dublin, Ohio, United States Pace® Life Sciences Full time

About Us

Pace Life Sciences

Pace is dedicated to enhancing global health and safety. We support the pharmaceutical and biopharmaceutical sectors throughout the drug development journey, from initial research and development to clinical trials and commercial product support. For clients with their own manufacturing and laboratory facilities, Pace offers professional services tailored to their operational needs.

Job Overview

At Pace, our Technical Field Services (TFS) division presents exceptional opportunities for career advancement. By engaging in diverse environments, fostering strong client relationships, and exceeding expectations, TFS team members continuously learn and refine our methodologies. With over four decades of experience in laboratory operations, we cater to various industries, instruments, and facilities nationwide, providing our team with unparalleled access to a wealth of shared knowledge supported by our leadership. If you seek a collaborative team of analytical professionals and a dynamic, hands-on work environment, consider joining TFS for significant growth and a community committed to your success.

In our Technical Field Services division, chemists engage in practical work and directly interact with clients. We specialize in servicing complex instrumentation such as GC, GC/MS, LC, LC/MS, IC, and Dissolution. Although the equipment is intricate, TFS offers a comprehensive training program for new hires, along with ongoing training to ensure our service staff remains proficient. Our TFS Specialists possess diverse skill sets, including strong technical abilities, customer service expertise, and effective problem-solving techniques. With over 20 years of service experience, we have consistently grown and created numerous advancement opportunities across various states.

Your Role

As an Instrument Services Specialist, you will deliver technical solutions and advanced instrument support services to TFS customers, including external clients, laboratory chemists within the Pace system, and departmental colleagues. Your responsibilities will encompass a variety of support services related to analytical instrumentation, including:

  • Conducting preventive maintenance, installation, repair, and performance testing of instruments
  • Installing, configuring, and troubleshooting application software
  • Providing on-site and remote customer support
  • Delivering technical training on analytical systems
  • Ensuring compliance with regulatory standards
  • Maintaining positive relationships with clients

Qualifications

  • Bachelor's degree in chemistry or a related field
  • Preferred experience in equipment servicing
  • Familiarity with chromatography systems (HPLC, UHPLC, LCMS, GC, GCMS, IC)
  • Experience with LC/MS or LC/MS/MS is a plus
  • Strong customer service skills
  • Willingness to travel up to 25%

Benefits

We offer a comprehensive benefits package, including paid vacation, holidays, sick leave, medical, dental, and vision insurance, retirement plans with company matching, and various voluntary insurance options.

Equal Opportunity Employer

Pace is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.



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