Senior Technical Support Consultant
2 weeks ago
Senior Regional Customer Support Specialist
In the role of Senior Regional Customer Support Specialist, you will collaborate with local Senior Experts across the EMEA region to address and resolve intricate technical challenges related to photovoltaic systems and their commissioning for our clientele.
- Manage customer queries concerning Home and Business Solutions, as well as Large Scale Storage systems.
- Evaluate and enhance articles for a knowledge management database, creating new content as necessary.
- Design training materials for workshops at our branches and for partner/service providers within the EMEA region.
- Support local Senior Experts in delivering essential training sessions.
- Record all customer interactions in our information management system.
- Engage in continuous improvement initiatives for processes and products by actively participating in collaborative workgroups.
Essential Qualifications
- Degree in Electrical Engineering or equivalent expertise with a background in customer support and consultancy.
- Proven experience in developing training programs and materials.
- Familiarity with the photovoltaic sector, including battery technologies and SMA products.
- Strong communication skills, a customer-centric approach, and a collaborative spirit.
- Fluency in English is required.
SMA Solar Technology AG is committed to fostering equal opportunities and diversity, embracing individuals regardless of gender, age, background, religion, disability, or sexual orientation.
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